Temporary infrastructure. Hundreds of thousands of people. Payments still had to feel ordinary.

At Coachella and Stagecoach I was on site from setup through three show weekends and teardown, adapting the deployment so payments could disappear into the event.

Read the case studySquare · Field Operations · Live Systems · Vendor Enablement

More around /operations

A regulatory change meant the product experience had to change.

I mapped what the new requirement meant across product, customer experience, operations, and evidence, then shaped those changes into one coordinated plan.

Product Strategy · Cross-functional Planning · Regulatory Change

A financial product can scale quickly. Judgment doesn't.

I turned hard-won expertise into clearer escalation, better visibility, and a way for more people to make the hard calls.

Cash App · Risk Strategy · Decision Systems · Leadership

The product was live. The risk function wasn't.

I designed the first layer of risk control around a live payments business: visibility, ownership, repeatable decisions, then evidence for what to build next.

Payments & Fraud · Risk Strategy · Risk Function Design

The same risk problem looked different to every team.

I helped different teams work from the same problem definition and built the decision record while the work was happening.

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product-strategy strategy